Shipping Policy

Shipping coverage

Xelvria currently serves customers in the United States. Standard shipping is free for U.S. orders.

Processing time

Orders normally enter processing within one to three business days after payment confirmation. Orders placed on weekends or holidays begin processing on the next business day.

Delivery estimates

Standard delivery generally takes five to eight business days after dispatch. Carrier delays, severe weather, high-volume periods and remote destinations may require additional time.

Tracking

When tracking is available, it will be sent to the email address used at checkout. Tracking information may take one to two business days to update after shipment.

Address changes

Review the shipping address before placing an order. Contact [email protected] immediately if a correction is needed.

Lost or damaged packages

If tracking has not updated for several business days or an order arrives damaged, contact us with the order number and clear photos of the item and packaging.