Returns & Refunds

30-day return policy

Eligible items may be returned within 30 calendar days of delivery. Email [email protected] with your order number and reason for the return.

Return conditions

For hygiene reasons, items must be clean, unused and free from signs of wear. Original packaging, cases and included tips or accessories should be returned when applicable.

Return shipping

Customers are responsible for return shipping unless the item arrived damaged, defective or incorrect. Contact us first for return instructions.

Refunds

After the item is received and inspected, approved refunds are normally issued to the original payment method within five to ten business days.

Damaged or incorrect items

Contact us promptly with the order number and clear photos. We will review the issue and provide an appropriate replacement, refund or other resolution.