Frequently Asked Questions

Orders and support

How can I contact Xelvria?

Email [email protected] with your question and order number if available.

Can I change or cancel an order?

Contact us as soon as possible. Changes cannot be guaranteed once an order enters processing or shipment.

Shipping

Is shipping free?

Yes. Standard shipping is free for orders shipped within the United States.

When will my order arrive?

Most orders are processed within one to three business days. Standard delivery normally takes five to eight business days after dispatch.

Earplugs and earmuffs

How do I choose the right fit?

Review the tip sizes, insertion guidance and noise-reduction information for each product. A secure but comfortable seal is important for consistent performance.

Are the earplugs reusable?

Reusable models should be cleaned according to the product guidance and stored in a clean, dry case. Replace damaged or deformed tips.